Exchange & Return Policy
We understand that sometimes things don’t work out, and that’s okay! Here’s how we make exchanges and returns simple and hassle-free for you.
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How can I exchange or return an online purchase?
You have 30 days from the dispatch date to exchange or return your order.
What are the return conditions?
- Items must be in their original condition—just like when they arrived at your door.
- For hygiene reasons, items like socks and swimwear can only be returned if the protective seal is still intact.
- Personalized or altered items, made especially for you, cannot be exchanged or returned.
- Accessories must be sent back in their original sealed packaging.
- Gift cards and vouchers are final sale and can’t be returned or exchanged.
How and when will I receive my refund?
We’ll process your refund using the same payment method you used to make the purchase.
- You’ll get an email confirmation once your refund is processed.
- Depending on your bank, it may take 3 to 14 working days to appear in your account.